Guests are welcomed with jasmine hand garlands as they enter the lobby, which features large teak bells, white marble tiles, Thai-silk chairs, a latticed ceiling with 25 foot lights, and a pair of bronze elephants on intricately carved plinths. The hotel has been a favorite among international business and leisure travelers and celebrities since it opened in 1879.

The 15 story hotel has 393 guest rooms, all of which offer complimentary 24 hour butler service, bathrobes, slippers, CD players, complimentary bottled water, and complimentary fresh fruit and flowers daily. Decorated in teak wood and Thai silk fabrics, rooms have large work desks with high speed Internet access, three multi-line phones, mini bars, and in-room safes. Fax machines are available on request.

Located on the opposite river bank, with complimentary scheduled shuttle boat service, the hotel's health club has two outdoor lap pools surrounded by tropical gardens, two lighted tennis courts, two squash courts, a jogging track, and a fitness center with cardiovascular and weight training equipment, saunas, steam rooms, and complimentary yoga, aerobics, and meditation classes.